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How We Handle Your Account Information

We built our privacy approach around what Bangladesh players ask us most: how account data connects to your bKash, Nagad and Rocket deposits, who sees your transaction history, and how long we keep login records.

Account data protectionPayment transaction privacyWithdrawal verification recordsLogin and session trackingData retention periods
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tbajji How We Handle Your Account Information
PRIVACY CONTACT

Get Help with Data Requests

If you want to see what account information we hold, request deletion, or ask how your payment data is stored, reach us through any of these channels. Our support team handles privacy questions separately from general account queries so your request goes to the right desk.

Live Chat Open the chat widget in the bottom corner of any page and select privacy request from the topic menu. The agent will verify your account and walk you through your data access or deletion options in real time.
Email Support Send your privacy question to our support address with your registered email and account username. We respond within two business days with the information you requested or next steps for deletion requests.
Account Settings Log into your account, go to settings, then privacy controls. You can download a copy of your account data, adjust marketing preferences, or submit a deletion request directly from that panel without contacting support.
DATA SECURITY

How We Protect Your Information

Security starts when you register. We encrypt your password, store payment details in tokenised form so we never hold your full bKash or Nagad PIN, and log every login attempt so we can flag unusual access patterns. Session cookies expire after thirty minutes of inactivity, and two-factor codes sent to your mobile add another verification layer when you withdraw. Here's how each security area works in practice.

Encrypted Storage

Your account password is hashed with industry-standard algorithms, payment tokens replace sensitive wallet details, and SSL encrypts every page load. Even our own staff see masked identifiers, not your raw credentials or transaction amounts.

Cookie Management

Session cookies keep you logged in, analytics cookies measure page performance, and marketing cookies remember your game preferences. You control each category in browser settings, and blocking them only affects convenience features like saved login state.

Withdrawal Verification

When you request a payout to your Nagad or Rocket account, we check your identity documents against the name on the wallet, then send a confirmation code to your registered mobile. That two-step check prevents unauthorised withdrawals even if someone guesses your password.

Retention Schedule

We keep account records for seven years to meet financial regulations, delete closed-account data after ninety days unless disputes are pending, and purge old login logs every six months. You can request immediate deletion by contacting support, though we may retain transaction records as required by law.

Privacy Policy FAQ

We collect your email, mobile number, date of birth, and full name to verify your identity. When you make a deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to match the payment to your account balance.

Yes. Log into account settings and click download my data. You'll get a file with registration details, deposit and withdrawal history, login timestamps, and game session records. The export usually processes within a few minutes.

We share transaction identifiers with bKash, Nagad and Rocket only to verify deposits and process withdrawals. We do not sell your data to advertisers or pass wallet details to game providers. Payment processors see only the reference number and amount.

Login timestamps and device information stay on file for six months to help us detect unusual access patterns. After that window closes, we purge the logs automatically. Account registration data and transaction history remain for seven years to meet financial record-keeping rules.

Yes. Go to account settings, select close account, and confirm. We delete your profile and gameplay records within ninety days. Transaction logs may stay on file longer if required by local financial regulations or if disputes are pending.

Use live chat and choose privacy request from the topic list, or email support with your registered email address and account username. Our team responds to privacy questions within two business days and can walk you through data access or deletion steps.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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